FAQ

Registration

  1. What if I can’t register?
    Company Team Members - If you are unable to register, please contact your company’s administrator.

    Company Admins - Please contact support@ActsofService.com

    Individual Users – Please contact support@ActsofService.com
  2. What should I do once I create my account?
    All Users – Once you’ve created your Acts of Service account, you can immediately start signing up for volunteer opportunities and logging your volunteer hours. Be sure to download the Acts of Service mobile app.
  3. What if I don’t get a confirmation email?
    Company Team Members - If you did not receive the confirmation email, please check your spam folder. If you still do not see the confirmation email, contact your company’s administrator for further assistance.

    Company Admins- Please contact support@ActsofService.com

    Individual Users – Please contact support@ActsofService.com
  4. How do I download the Acts of Service app?
    All Users- Visit your app store and search for Acts of Service. The app is available for both iPhone and Android users.
  5. How do I login to the Acts of Service app after I download it?
    You will use the same credentials to login to you the app as the website. Once you login to the app, you will remain logged in until you manually sign out. 

Signing In

  1. How do I change my password?
    - Company Team Members –There are two ways to reset your password: 
    When on the website’s homepage, click the “Sign In” link and you will be asked to provide your login credentials. Below the login fields, you can click “Forgot your password.” Enter the email used to create your AoS account and a new password will be sent to your email.
    - If you are logged out of the app, go to the login screen. Below the login fields there is a “Forgot Password” link. Click the link and enter the email you used to create your AoS account. A new password will be sent to your email.
    -If neither of these steps work, please contact your company’s administrator.

    Company Admins - You have the ability to send password reset emails to your company’s users. Once you have logged into your account, go to the “Setup” option at the top right of the homepage. Select “Reset team member password” from the dropdown menu. Enter the email the team member used to make their Acts of Service account. This will generate an email to their account that can be used to reset their password.

    -If you experience further issues, please contact support@ActsofService.com
  2. What if I can’t log in?
    Company Team Members – If you are unable to login, request a new password. If you are still unable to login, please contact your company’s administrator.

    Company Admins – Try to reset the user’s password using the Admin team member reset detailed under “How do I change my password?” tab. If that does not work, please contact support@ActsofService.com

    Individual Users – If you are unable to login, request a new password. If that does not work please contact support@ActsofService.com

Submitting Hours

  1. How do I submit my volunteer hours?
    All Users - You can submit your volunteer hours two ways:

    - Login to your AoS account. Once you login, you will see a “Submit Hours” button with a drop down menu located at the top of your dashboard. Select “Submit Hours” from the drop down menu. This will direct you to the “Submit Hours” page where you can enter your volunteer hours.

    -  Via the Acts of Service mobile app, there is a “Log Hours” link located in the top right corner of the screen as well as a “Log Hours” button located at the bottom of the screen under the “Find Volunteer Opportunities” button.
  2. What is a group hour submission?
    Company Admins Only - Group hour submissions can be made by company admins. This feature allows for large hour submissions when a company volunteer event or larger volunteer events are held. This type of submission can save time for the Admin and company as the Admin will not have to approve multiple hour submissions for a group event. This is also a good way to capture hours for team members that may not have access to the internet or email. It is important to remember that group submissions should be done per plant so the hours can be added to the correct plant. If there were more than one plant/branch/office location that participated, multiple submissions should be entered.

    Note: It is important to provide as much information as possible when submitting group hours. Include names, event details and nonprofit descriptions to best record the event. You will also want to alert your team that a group submission will be made and that the overall total volunteer hours will go towards the group total and will not be reflected in personal totals. This will prevent double submissions and reduce approval work for the company Admin.
  3. How do I make a group hour submission?
    Company Admins Only - Once you login, you can select “Submit Hours.” This is located at the bottom of the home screen on the app and at the top of the desktop homepage. When on the “Submit Hours” page, you can select “Group” from the drop down menu. Under “Submission type,” fill out the form like you normally would as well as a few additional fields. You will see a field to individually list the volunteers that participated for that event. Submitting group hours will add to the total volunteer hours per plant and will not be added to the individual’s. Note: It is important to remember that group submissions should be done per plant/office/branch location so that the hours can be added to the appropriate plant/office/branch location.
  4. How do I know what type of organization to choose in hour’s submission?
    All Users - There is a drop down menu with limited options. Please choose the type you feel best describes the organization or event that you volunteered for. If you don’t feel any of the listed types are appropriate, you may choose “other” and provide a description of the nonprofit and the type of work performed during your volunteer experierience.
  5. Can I submit future hours?
    All Users – No. You cannot submit volunteer hours that have not already occurred or that will occur at a future date. Only past volunteer experiences should be logged.
  6. What happens when I submit my hours?
    Company Team Members - After you submit volunteer time, you will see your latest log added to your total personal volunteer time log. Your submission will be sent to your Company Admin for approval. Once your submission has been approved, your time will be added to the overall company total.

    Individual Users – After you submit volunteer time, you will see your time added to your personal volunteer time log.

My Opportunities

  1. Can I cancel my RSVP if my schedule changes?
    All Users - If you RSVP to volunteer for a community service opportunity, you will need to contact the organization promptly and directly to cancel your RSVP. We encourage you to call if you are unable to make the event so the nonprofit can make any necessary adjustments.